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A l'heure du web, des réseaux, du partage des connaissances, les CRM (Customer Relationship Management) ou Gestion de la relation client, ces outils sont devenus des classiques dans l'organisation de l'entreprise. Pour une démonstration, en savoir plus ou participer à nos séances de présentation, contactez-nous.
CRM software
| The implementation of a CRM (Customer Relationship Management) is a powerful tool for growth leverage and make sense even in small-sized companies. |
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Without CRM :
- Non standardized process
- Lack of collaboration
- Lack of visibility
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With CRM :
- Increase of revenues
- Sales cycles reduced
- Ressources management
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| Main features : |
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- Management of customer accounts, business contacts, prospects, suppliers, potential orders
- Quotations, Order forms, Invoices, Orders to suppliers
- Marketing campaigns management, Advertising campaign
- Products catalogs, price lists
- Management of customer support (tickets) and reporting to a FAQ
- Portal with dedicated access for each customer for following-up orders, invoices and tickets
- Planning, Email, Messaging system
- Dashboards, reporting, notes, to do lists
- Interface available for Outlook, Thunderbird, external data
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| This Open Source software is fully Web based and can be installed on a stand - alone PC, a local company server or on an external web server. |
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